Delivery & Returns Policy

Where your order ships from

Orders are packed in Malaysia and delivered to Singapore by Ninja Van with full tracking.

Delivery time

Delivered within 7–10 working days. You will receive your tracking number by email once your order has shipped.

Delivery cost

Free tracked delivery to Singapore via Ninja Van.

7-Day Replacement Promise

If there is a problem with the product itself, we replace it with new stock. This covers sachets that arrive torn or spilled, product that is spoiled, and anything wrong with the drink or its contents.

Minor dents or scuffs on the outer box, where the sachets inside are intact, are not covered.

This is a replacement promise, not a refund policy, and we do not accept change-of-mind returns.

How to make a claim

• Email photos of the problem to hello@serenegoh.com within 7 days of receiving your order.
• Include your order number and a short description.
• We reply within 24–48 hours and arrange a replacement where the claim is covered above.

Contact

Support is by email only: hello@serenegoh.com. We reply within 24–48 hours (Team Serene Goh).

Who you are buying from

serenegoh.com is operated by PERNIAGAAN AMARHAMZAH.